support@wellnesslane.co.uk

Wellness Lane

support@wellnesslane.co.uk

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Terms and Conditions

 Memberships are personal and non-transferable.


All bookings and payments are managed via Momence. Membership fees are collected automatically. Your first payment is taken at checkout, and recurring billing begins once you attend your first class. Membership fees are non-refundable, including missed classes or partial periods.


Class allowances depend on your membership type. Unlimited Mat access allows one mat class per day. Reformer access is based on your selected tier. Socks are required for all classes.

One freeze per membership term is permitted (7–30 days, in writing). Freeze time does not count toward your membership term.


Founding Memberships are fixed-term (6 or 12 months), non-refundable, and may only be cancelled early for medical reasons with official documentation.


Participants must complete the Liability Waiver before attending. All activities are undertaken at your own risk.


Wellness Lane may adjust class schedules, instructors or facilities as required. Temporary closures do not entitle members to refunds.


By purchasing a membership or booking a class, you agree to these Terms and our Cancellation Policy.

 

CANCellation Policy

 All bookings are made via Momence.


• Cancellations must be made at least 24 hours before class to receive your credit back.
• Cancellations within 24 hours result in loss of the class credit.
• Late cancellations (under 12 hours) and no-shows incur a fee of 50% of the full drop-in class price, charged automatically to your saved payment method.
• Unlimited Mat memberships allow one class per day only. Booking multiple classes in one day is not permitted and will result in forfeited credits and applicable fees.
• Repeated no-shows may result in suspension of booking access.


We operate small class sizes and pay instructors fairly. 

This policy protects our team and ensures availability for other members.

By booking, you agree to this policy.

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